CUSTOMISATION

I don’t really know much about custom bikes. Can you help ?

Alongside our custom bike build option, we do list a range of “standard build” options. This is to serve as a guide with regard pricing, specification etc. If you were to select a standard build bike, we will still tailor the specification to suit you, so you can be assured that the gearing, crank length, handlebar width, stem length, stem height, saddle position and saddle height are all set up correctly to suit your discipline and style of riding.

How do I order a custom build ?

Before ordering for custom build bikes, it is always best for you to discuss your build with us and the components as well. We would need to spend sometime with you, either via live chat or email, and ask you some questions about your physical build so that we can ensure that your bike is built to your specific requirements.

How long will it take to build my bike ?

We aim to have your bike ready to ride in 4 to 6 weeks of your design completion. If applicable, that does not include transit time to your door.

Do I need to make payment first for my custom build bike ?

Yes, for all custom build bikes are to be paid in full amount once you have confirmed for your custom build, as so we can proceed ahead for you.

Can I amend my custom bike build order once it’s been placed ?

Once your custom order has been confirmed and build has started, then unfortunately we are not able to amend your order. We aim to be as flexible as possible during your build process and in some instances, we may be able to change some individual components.

If I send you my frame can you build me a bike ?

No, sorry. We’re focused on building the bikes we offered.

I have my own wheelset / saddle / crankset / etc. from an old bike, can you build me a bike but use my existing parts instead ?

We will gladly talk about the logistics of each scenario but this is handled case by case.
Installation fee may applied as well.

Do you build women's bikes ?

Yes we do. Any bike with a woman riding it is a woman’s bike.

Do you have customs that I'm looking for but is not on the website ?

We certainly are happy to welcome you regarding on any bikes you are looking for, we will do our best to get it for you if there’s any availability. 

Just drop us a message in live chat or by our contact form.

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